Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at jakariakhosnabish@gmail.com.
Please note that returns must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at jakariakhosnabish@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return your current item first. Once the return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we receive and inspect your return and inform you whether the refund is approved.
If approved, the refund will be automatically processed to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at jakariakhosnabish@gmail.com.